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Customer Service


Customer Service Representatives are available by phone at any one of our offices to assist you with any of your banking needs.  Please click here for a list of each of our offices and their hours of operation.


24/7 Banking


Telebanc is our automated telephone account information service available 24/7.
Please call 866-674-5579 for access.


Lost or Stolen ATM or Visa Debit Card


If your card is lost or stolen, call the Card Processing Center at 800-472-3272.
During the hours of 9:00AM to 5:00PM Monday thru Friday, please feel free to contact one of our offices.  Please click here for phone and address for each of our offices.


Lost or Stolen Credit Card


If your credit card is lost or stolen, call the Card Service Center at 800-854-7642.


Online Banking Support


Customer Service Representatives are available by phone at any one of our offices.
Please click here for a list of each of our offices and their hours of operation. 


Bill Payment Support


Please contact our Bill Payment Customer Service Center at 866-748-9326.  You may also send a secure message by clicking the Self Service tab and going to secure message or Customer Service Chat.  These are available Monday thru Friday from 7:00 am to 11:00 pm EST.


Merchant Card Services



Please contact our partners for merchant processing at First American Payment Systems
at 800-701-2831 during the hours of 7:00 am to 11:00 pm.


Main Office Information


Mailing Address:                                  Phone: 828-758-1414       
Parkway Bank                                                    
PO Box 1058                                                                       
Lenoir, NC  28645

Email:                   

You should never send personal information in an email.  If you need assistance with an account please contact us as listed above.